Singer Kim Jaejoong has spoken out after a prolonged delay in ticket refunds following the cancellation of his fan meeting in China.
On the 28th, his agency, Incode, released an official statement saying, “First, we sincerely apologize for the ongoing situation where ticket refunds and damage compensation have not been processed smoothly following the cancellation of the event.”
The agency added, “We are well aware of the seriousness of the organizer’s delay and failure to issue refunds, and we are currently taking legal action regarding this matter to minimize damage to our fans and protect the artist’s rights.”
The agency also noted, “While it is difficult to disclose specific details while legal procedures are underway, we want to make it clear that this circumstance should not serve as an excuse to delay or neglect our responsible response to the suffering you are experiencing.”
Furthermore, the agency stated, “We will continue to monitor the situation and take necessary steps to ensure this matter is resolved amicably. We once again sincerely apologize to the fans who have been left feeling frustrated and disappointed while waiting for refunds and compensation for a long time.”
Meanwhile, Kim Jaejoong’s fan meeting, which was scheduled to be held in Chengdu, China, on the 3rd, was canceled without a clear reason.
Below is the full text of the agency Incode’s official statement:
First, we sincerely apologize that ticket refunds and damage compensations have not been smoothly processed following the cancellation of the ‘2026 KIM JAE JOONG FANMEETING in CHENGDU’ event.
Above all, we deeply understand the anxiety and frustration you must be feeling as you have yet to receive your refunds and compensation despite spending your precious time and money to attend the event out of affection for the artist.
Our company takes the organizer’s delay and failure to issue refunds very seriously, and we are pursuing legal action regarding this matter to minimize your damages and protect the artist’s rights. Please understand that it is difficult to disclose specific details at this moment while legal procedures are ongoing.
However, we want to clearly state that these circumstances must not become a reason to delay or neglect our responsible response to the damage you are experiencing. We will continuously check the relevant situation and take necessary actions so that this issue can be resolved amicably.
In addition, we will ensure that any currently available information and future progress updates are delivered to fans promptly and accurately.
We once again sincerely apologize to the fans who have experienced frustration and disappointment while waiting a long time for refunds and compensation. We will not take your concerns and voices lightly and will respond with a sense of responsibility until this issue is resolved.
We deeply thank the fans who always trust and support the artist, and we apologize once again for causing concern through this incident.
Thank you.
